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Refund Policy

Effective Date: August 2026

Welcome to Dolinks.

This Refund Policy explains how refunds, payment reversals, and dispute resolutions are handled on the Dolinks marketplace.

By using Dolinks, you agree to this Refund Policy.

1. General Policy

Dolinks is a freelance marketplace connecting Employers and Freelancers.

Because every project and service is unique, refund requests are evaluated individually based on the circumstances of each transaction.

Refunds are not guaranteed and are subject to review.

2. Eligible Refund Situations

A refund request may be considered when:

  • The freelancer fails to deliver the agreed work.
  • The delivered work is substantially different from the project requirements.
  • The freelancer becomes unresponsive for an unreasonable period.
  • A duplicate payment was made.
  • A technical error resulted in an incorrect charge.
  • Both parties mutually agree to cancel the transaction.

3. Non-Refundable Situations

Refunds will generally not be issued when:

  • The project has been completed and accepted.
  • The employer changes their mind after approving delivery.
  • Delays are caused by the employer.
  • The employer fails to provide required information or feedback.
  • The work matches the agreed project scope.
  • A dispute is based solely on personal preference rather than objective requirements.

4. Dispute Resolution

If a disagreement occurs:

  1. Employers and Freelancers should first attempt to resolve the issue through Dolinks messaging.
  2. If no agreement is reached, a dispute may be submitted for review.
  3. Dolinks may request additional evidence from both parties.
  4. A decision will be made based on the available information and marketplace policies.

Failure to provide requested information may affect the outcome of the review.

5. Platform Review

When reviewing a dispute, Dolinks may consider factors including:

  • Project description.
  • Agreed requirements.
  • Conversation history.
  • Uploaded files.
  • Delivery history.
  • Revisions requested.
  • Order timeline.
  • Evidence provided by both parties.

Dolinks reserves the right to make a final decision regarding refunds when marketplace intervention is required.

6. Partial Refunds

In certain situations, a partial refund may be appropriate.

Examples include:

  • Partial completion of agreed work.
  • Mutual agreement between both parties.
  • Delivery of usable but incomplete work.

The refund amount will depend on the circumstances of the project.

7. Payment Processing

Approved refunds will be processed through the original payment provider whenever possible, including:

  • Stripe
  • PayPal

Refund processing times may vary depending on the payment provider and financial institution.

8. Chargebacks

Users are encouraged to contact Dolinks before initiating a chargeback with their payment provider.

Unauthorized or abusive chargebacks may result in:

  • Temporary account suspension.
  • Permanent account termination.
  • Loss of marketplace privileges.
  • Additional verification requirements.

9. Fraud Prevention

Dolinks reserves the right to refuse refund requests involving:

  • Fraudulent activity.
  • Abuse of the refund process.
  • False claims.
  • Multiple unreasonable refund requests.
  • Violation of the Terms & Conditions.

10. Cancellations

Projects or services may be canceled by:

  • Mutual agreement.
  • Administrative decision.
  • Platform policy enforcement.

Cancellation does not automatically guarantee a refund.

Each case is reviewed individually.

11. Wallet Balance

If your refund is credited to your Dolinks wallet, it may be used for future marketplace transactions where applicable.

Wallet balances are subject to platform rules and may not always be withdrawable as cash.

12. Commission Fees

Platform commissions and processing fees may or may not be refundable depending on:

  • The stage of the transaction.
  • Payment processing costs.
  • Applicable marketplace policies.

Any non-refundable fees will be clearly communicated where applicable.

13. Exceptional Circumstances

Dolinks may approve refunds outside the situations listed above when exceptional circumstances exist, including:

  • Technical platform errors.
  • Payment processing failures.
  • Security incidents.
  • Administrative corrections.

Such decisions are made at Dolinks’ sole discretion.

14. Changes to this Refund Policy

Dolinks reserves the right to update this Refund Policy at any time.

The latest version will always be available on this page.

Continued use of the platform after changes become effective constitutes acceptance of the updated policy.

15. Contact Us

If you have questions regarding this Refund Policy or would like to request a refund review, please contact us:

Dolinks

Email: dolinks.net@gmail.com